Last Updated: July 2026

Forest Built Pty Ltd (“Forest Built”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with us, our website, our services, and our marketing activities.

1. What Personal Information We Collect

We may collect personal information including:

• Your name

• Email address

• Telephone number

• Postal address

• Property or project information you provide to us

• Information submitted through contact forms, quote requests or downloadable guides

• Information provided during consultations or project enquiries

• Website usage information and online identifiers such as IP address, browser type, device information and cookies

We only collect personal information that is reasonably necessary for our business functions and activities.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

• Submit an enquiry through our website

• Download a guide, resource or lead magnet

• Request a quote or consultation

• Contact us by phone, email or social media

• Enter into a contract with us

• Subscribe to receive marketing communications

• Interact with our website, advertisements or social media content

We may also collect information automatically through cookies, analytics tools and advertising technologies.

3. Why We Collect Personal Information

We collect, hold and use personal information to:

• Respond to enquiries and provide requested information

• Prepare quotes and proposals

• Deliver our building and construction services

• Communicate with clients and prospective clients

• Provide downloadable resources and educational content

• Send marketing communications and updates where permitted by law

• Improve our website, services and customer experience

• Measure the effectiveness of our advertising and marketing campaigns

• Conduct internal research and business development activities

• Comply with legal and regulatory obligations

• Protect our legal rights and interests

4. Direct Marketing

We may use your personal information to send you marketing communications about our services, projects, resources, news and promotions.

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link included in our emails; or

• Contacting us using the details below.

We will process unsubscribe requests as soon as reasonably practicable.

5. Cookies, Analytics and Advertising Technologies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

We may use third-party services including:

• Google Analytics

• Google Ads

• Meta (Facebook and Instagram) advertising tools

• Other website analytics, advertising and remarketing platforms

These services may collect information about your interactions with our website, including pages visited, time spent on site, referral sources and actions taken.

This information helps us improve our website, measure advertising performance and provide more relevant advertising.

You can manage or disable cookies through your browser settings. However, doing so may affect website functionality.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Employees, contractors and consultants assisting us in operating our business

• Website, marketing and technology service providers

• Advertising and analytics platforms

• Professional advisers including accountants, insurers and legal advisers

• Government authorities, regulators or other parties where required by law

We do not sell personal information to third parties.

7. Overseas Disclosure

Some third-party service providers we use may store or process information outside Australia, including in countries such as the United States.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy requirements.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically through secure cloud-based systems and software platforms, and in limited circumstances, in physical records.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date.

Requests should be made using the contact details below.

We may need to verify your identity before processing a request.

10. Privacy Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in writing.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner

11. Contact Us

For privacy enquiries, requests or complaints, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal obligations or website functionality.

Any updated version will be published on this page and will take effect from the date of publication.